Rental Information

Let's Enjoy Togther

Find out more information about Shipping, Return, Discount, and so on.

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How Can We Help You?

Frequently Asked Question

Our guarantee

We guarantee that your rental gear will be crazy clean and available for pick-up one day prior to your starting rental date or your rental is free.

Rental Pick Up/Drop-Off

All Pick Up orders orders must be placed at least 5 days in advance, All Pick Up/Drop Off services are available in all RealLife stores.


We provide the delivery service to send all the equipment to you place or your camp site. Delivery fees may be varied due to different cities. Please check the shipping guideline.

Shipping Information

AIt usually takes 1-3 days for domestic shipment. Fulfillment times may vary relative to order volume. During sale and holiday periods, additional processing time may be required.

Rental Reservation

If you need to rent camping equipment for a future date up to one year ahead of time, please call us or email us

Group Discount

Every camping package we provide includes an automatic package discount of about 10%. Students and 10 people group can get extra 15% discount.

Return Condition

Please return the equipment in clean and dry condition. Clean for you means shake the dirt out of the inside of the tent and other gear. It’s important to know that we reserve the right to charge a cleaning fee if your gear comes back wet.

If you have any other questions or queries, please feel free to email us at
See you all there!